Damaged or Defective ItemUpdated 2 days ago

How to Report a Damaged or Defective Item

Please submit a claim by emailing us directly at [email protected] or calling us at 888-998-6191. We're open Monday through Friday, 8:30AM to 4:30 Pm Pacific time. 

We understand the disappointment and inconvenience of receiving a damaged or defective item. We're committed to resolving this issue swiftly and smoothly for you. Here's how you can report a damaged or defective item:

Timely Reporting:

It's important to report any damage or defects within 30 days of receiving your package. This ensures that we can address the issue promptly. Claims reported after this period may not be eligible for resolution.

Gather Information:

Before reaching out to us, gather the following details:

- Order number

- Description of the item

- Description of the damage or defect

- Clear photos showing the issue

Await Confirmation:  

Once your claim is submitted, our team will review the provided information promptly. If your claim is approved, you will receive a replacement order confirmation email and a shipping confirmation email once your replacement ships. Please bear in mind that all orders are subject to a 2-14 day processing time, in addition to shipping time 

Follow-Up:

Your feedback is important to us. If you have any questions or concerns about the resolution process, please don't hesitate to reach out to our customer support team. We're here to assist you every step of the way.